Mamibet is committed to handling your personal data with transparency, care, and respect. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and the rights you hold as a Mamibet user — particularly as a player based in Malaysia.
Six core principles that govern every data processing decision Mamibet makes. These cards summarise — the full policy detail follows below.
Mamibet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate and improve your gaming experience.
All data in transit and at rest is protected using industry-standard encryption. Access to personal data within Mamibet is restricted on a strict need-to-know basis with access logs maintained.
We collect only the personal data necessary to operate your account, process payments, verify your identity, and comply with our legal obligations. We do not collect data gratuitously.
You have genuine, exercisable rights over your data — including access, correction, deletion, and portability. We respond to all data requests within a defined timeframe and without obstruction.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal retention requirements, or resolve disputes — then it is deleted.
This Privacy Policy is written in plain, professional English to be genuinely readable — not buried in impenetrable legalese. If you have questions about how your data is handled, our support team will answer them directly.
This Privacy Policy ("Policy") describes how Mamibet ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Users", "you", "your") who access or use the services available at mamibet.buzz. Mamibet provides online casino and sports betting services to players across Malaysia — including users in Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and other locations — and this Policy applies to all personal data processed in connection with those services.
By registering an account, depositing funds, or otherwise using Mamibet's services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. Where Mamibet relies on consent as the legal basis for processing, you may withdraw that consent at any time, though withdrawal may affect your ability to use certain features of the Platform.
This Policy should be read alongside Mamibet's Terms & Conditions, which govern the broader contractual relationship between you and the Platform. In the event of any conflict between this Policy and the Terms & Conditions with respect to data processing matters, this Policy prevails.
This Policy is written in English and is the authoritative version. Any translated summaries provided for convenience do not alter the binding terms of this English-language document.
The following defined terms are used throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or can be used to identify a natural person, directly or indirectly — including name, identification number, contact details, IP address, device identifiers, and financial account information. |
| Processing | Any operation performed on personal data — including collection, recording, storage, retrieval, use, disclosure, transmission, deletion, or destruction. |
| Data Controller | Mamibet, as the entity that determines the purposes and means of processing personal data collected through the Platform. |
| Data Processor | Any third party that processes personal data on Mamibet's behalf in accordance with Mamibet's documented instructions — such as payment service providers and identity verification suppliers. |
| KYC | Know Your Customer — the identity and age verification process mandated for all Users before withdrawal, requiring submission of government-issued identification documents. |
| Cookies | Small text files placed on a User's device by the Platform to store session state, preferences, and analytical data. |
Mamibet collects personal data across several categories, depending on your interaction with the Platform. The following table summarises the categories of data collected and their primary purpose:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad / passport number | Account registration, KYC verification, age enforcement |
| Contact Data | Email address, phone number, residential address | Account communications, withdrawal processing, fraud prevention |
| Financial Data | Bank account details, eWallet identifiers (Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records | Payment processing, anti-money laundering compliance |
| Technical Data | IP address, browser type and version, device identifiers, operating system, session duration, referral URL | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, bet history, bonus usage, page interactions, session timestamps | Account management, responsible gambling monitoring, product improvement |
| KYC Documentation | Scanned or photographed government ID, proof of address documents, source-of-funds documents | Identity verification, age enforcement, regulatory compliance |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support, dispute resolution, quality assurance |
Mamibet collects personal data through the following means:
Direct Collection
Data you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, contacting our support team, or responding to surveys and promotional enquiries. This includes information entered via the registration form, uploaded documents, and any correspondence submitted through live chat or email.
Automated Collection
Technical and usage data collected automatically as you interact with the Platform — including IP address, device fingerprint, browser session data, gameplay records, and cookie-derived data. This collection occurs in the background as part of normal Platform operation and does not require any additional action from you.
Third-Party Sources
In limited circumstances, Mamibet may receive personal data from third-party sources, including:
Mamibet processes your personal data for the following purposes, each tied to a specific legal basis as described in Section 06:
Mamibet processes personal data on one or more of the following legal bases, depending on the specific processing activity:
| Legal Basis | When Applied |
|---|---|
| Contractual Necessity | Processing required to deliver the services you signed up for — including account management, payment processing, game provision, and customer support. |
| Legal Obligation | Processing required to comply with Mamibet's obligations under its operating licence — including KYC verification, AML screening, record-keeping, and responding to lawful regulatory requests. |
| Legitimate Interests | Processing necessary to pursue Mamibet's legitimate business interests where not overridden by your rights — including fraud prevention, platform security, responsible gambling monitoring, and service analytics. |
| Consent | Processing for optional purposes where you have specifically opted in — primarily direct marketing communications. You may withdraw consent at any time via your account settings or by contacting support. |
Mamibet does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data may be shared with carefully selected third parties only in the following circumstances:
Service Providers (Data Processors)
Mamibet engages certain third-party service providers who process personal data on Mamibet's behalf under strict contractual data processing agreements. These include:
All service providers are contractually required to process personal data only in accordance with Mamibet's documented instructions and to implement appropriate security measures.
Regulatory and Legal Disclosure
Mamibet may disclose personal data to regulatory bodies, law enforcement agencies, or other public authorities where required or permitted by applicable law — including in response to lawful requests, court orders, or to protect Mamibet's legal rights in the context of actual or threatened legal proceedings.
Mamibet will never disclose your personal data to a Malaysian government or regulatory authority on the basis of a claimed gambling regulatory obligation, because no such regulatory authority exists for offshore online gaming in Malaysia. Disclosures are made only in response to lawful, verifiable legal process.
Mamibet retains personal data for only as long as necessary to fulfil the purposes for which it was collected, subject to any legal or regulatory requirements mandating longer retention. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account, plus 5 years following account closure |
| KYC documents | 5 years from submission date or account closure, whichever is later |
| Financial transaction records | 5 years from the date of each transaction |
| Gameplay and betting history | 3 years from account closure |
| Customer support communications | 2 years from the date of the last interaction |
| Self-exclusion records | Indefinite, or as required by the operating licence framework |
| Technical and usage logs | 12 months from collection |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents recovery or re-identification. Anonymised data that no longer identifies any individual may be retained indefinitely for statistical and analytical purposes.
Mamibet implements a layered technical and organisational security programme designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures in place include:
While Mamibet takes all reasonable steps to protect your data, no internet-based system is entirely impervious to attack. Users are encouraged to use strong, unique passwords for their Mamibet accounts, to enable 2FA, and to contact support immediately if they suspect any unauthorised access to their account.
Mamibet uses cookies and similar tracking technologies on its Platform to deliver certain functionality, maintain session state, and gather analytical data about how the Platform is used. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens. These cookies are essential for the Platform to function and cannot be disabled. | Session / Short-term |
| Functional | Remembering your language, display preferences, and recent activity to improve your experience across sessions. | Up to 12 months |
| Analytical | Aggregated data on pages visited, time spent on features, and navigation patterns — used to improve the Platform. Data collected is not linked to your identity. | Up to 24 months |
| Marketing | Tracking whether you arrived via an affiliate or referral link, to attribute new registrations correctly. Only used with your consent. | Up to 30 days |
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to log in or use core Platform features. Disabling analytical and marketing cookies will not affect your ability to play.
Subject to applicable law and the limitations set out below, you hold the following rights in relation to your personal data processed by Mamibet. These rights are real and exercisable — not nominal. To exercise any right, contact our support team via live chat or email as described in Section 15.
Request a copy of the personal data Mamibet holds about you, along with information about how and why it is processed.
Request correction of inaccurate or incomplete personal data held in your account without undue delay.
Request deletion of your personal data where no legal or contractual basis exists for continued retention. Note that legal retention requirements may prevent full erasure in some cases.
Request that Mamibet limits its processing of your data in defined circumstances, such as while a rectification request is under review.
Receive a copy of personal data you provided to Mamibet in a structured, commonly used, machine-readable format.
Object to processing based on legitimate interests or for direct marketing purposes. Marketing opt-outs take effect immediately upon request.
Where processing is based on your consent (e.g., marketing communications), withdraw that consent at any time without affecting the lawfulness of prior processing.
Mamibet will respond to all data rights requests within 30 days of receipt. Where a request is complex or Mamibet receives a high volume of requests, this period may be extended by a further 60 days with written notice to you. Requests will not be subject to a fee in ordinary circumstances.
Mamibet may need to verify your identity before processing a data rights request to ensure the request is made by the registered account holder and not a third party. This is a security measure for your protection.
Mamibet's services are strictly restricted to persons aged 21 years and above. The Platform does not knowingly collect or process personal data relating to individuals under the age of 21. If Mamibet determines or has reasonable grounds to believe that personal data has been submitted by or relates to a person under the age of 21, that account will be immediately closed, all associated personal data will be deleted (subject to any legal retention requirements), and any deposited funds will be returned to their source following verification.
If you believe a person under the age of 21 has created or accessed an account on Mamibet, please contact our support team immediately so that appropriate action can be taken.
Mamibet operates under an international licensing framework and certain aspects of the Platform's infrastructure and service provider network may involve the transfer of personal data to, or processing of personal data in, countries outside of Malaysia. These countries may have data protection laws that differ from those applicable in Malaysia.
Where personal data is transferred internationally, Mamibet takes appropriate steps to ensure that such transfers are conducted with adequate safeguards in place — including the use of contractual clauses with receiving parties that impose equivalent obligations to those described in this Policy.
The primary categories of international transfers relate to cloud infrastructure hosting, identity verification processing, and payment routing through international financial networks. In all cases, Mamibet retains contractual control over how transferred data is processed and requires recipients to implement appropriate technical and organisational security measures.
Mamibet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, changes in Mamibet's data processing practices, or improvements to how we communicate our privacy commitments. The date of the most recent review is displayed at the top of this page.
When material changes are made — that is, changes which meaningfully affect how your personal data is processed or which affect your rights — Mamibet will notify registered Users via the email address associated with their account or through a prominent in-platform notification. For minor or clarificatory changes, the updated Policy will be published on this page without individual notification.
Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not agree with an amendment, you should discontinue use of the Platform and contact the support team to arrange account closure and any associated data deletion request.
For any privacy-related enquiries, data rights requests, or concerns regarding how Mamibet handles your personal data, please contact us through the following channels:
When submitting a data rights request, please provide sufficient information to enable Mamibet to identify your account and the specific nature of your request. Identity verification will be required before any data is disclosed or deleted. Mamibet will acknowledge your request promptly and provide a substantive response within 30 days.
If you have concerns about Mamibet's data processing practices that have not been resolved through direct contact, you may raise a complaint with the relevant supervisory authority under the jurisdiction of Mamibet's operating licence.
Questions about your data? Our support team is available 24/7 to handle data access requests, opt-out requests, and any privacy concerns — directly and without obstruction. Mamibet is for players aged 21 and above only.